refund policy
This Refund Policy at Cyber News Live explains how returns, refunds, and exchanges work. Please read this policy carefully before making a purchase, as it outlines important conditions and timeframes.
Eligibility for Returns
Cyber News Live accepts returns on eligible purchases made through our website within 30 days of the shipment date.
To qualify for a return, items must meet all of the following conditions:
- The item is unused and unworn
- All original tags remain attached
- The item is returned in its original packaging
In addition, Cyber News Live must receive the returned item within 30 days of shipment. If more than 30 days pass after shipment, we cannot offer a refund or exchange.
Condition of Returned Items
Returned items must remain in the same condition as when delivered. If an item shows damage, missing parts, or signs of use that did not result from our error, we may deny a full refund.
Therefore, please inspect all items carefully before initiating a return.
Partial Refunds
In some cases, Cyber News Live may issue a partial refund. These situations include:
- Items returned in a condition different from when received
- Items damaged or missing components due to customer handling
- Items returned after the 30-day return window
When applicable, we determine partial refunds on a case-by-case basis.
Refund Processing
After Cyber News Live receives and inspects your return, we will notify you by email of our decision.
If we approve your refund:
- We process refunds within 5–7 business days
- We apply credits to the original payment method
- Your bank or card provider may require additional time to post the refund
As a result, posting times may vary.
Late or Missing Refunds
If you have not received your refund, first contact your bank or credit card provider. Often, financial institutions require additional processing time.
If the refund still does not appear, please contact us at: contact@cybernewslive.com.
A support representative will respond within 2–3 business days.
Exchanges
Cyber News Live replaces items only if they arrive defective or damaged.
To request an exchange:
- Send an email to: contact@cybernewslive.com
- Report defects or damage within 5–7 business days of delivery
Because shipping times vary by location, replacement delivery times may differ.
Return Shipping
To start a return, please email: contact@cybernewslive.com.
You will receive return instructions and the appropriate mailing address.
Please note:
- Customers pay all return shipping costs
- We strongly recommend traceable shipping with insurance
- Cyber News Live cannot guarantee receipt of returned items
However, customers may confirm delivery using tracking numbers and shipping confirmations.
Shipping Limitations
Currently, Cyber News Live ships orders only within the United States of America. We do not accept international orders at this time.
Contact Information
If you have questions that this Refund Policy does not cover, please contact us using the information below.
Cyber News Live
The Harrison
1800 Jonathan Way
Reston, VA 20190
United States
Phone: +1 (401) 379-2219
Email: contact@cybernewslive.com
Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM (EST)
Related Policies
This Refund Policy should be read alongside our Privacy Policy and Disclaimer, which explain how we handle information and how users should use this website.
Effective Date: 8 January 2024
Last reviewed: 26 January 2026