2027 Trends: How AI, Agentic Commerce and Changing Consumer Expectations Will Reshape Customer Loyalty
The Future of Loyalty: From Transactions and Points to Intelligent, Human-Driven Connections Industry experts at the 2026 Asia Pacific Loyalty Conference discussed how AI, agentic commerce, data, personalisation and changing customer expectations are reshaping loyalty. Customer loyalty trends for 2027 point to a shift beyond traditional points, rewards and transactions. Industry leaders at the Australian Loyalty Association (ALA) APAC Conference…