LogicMonitor Makes AI the Standard, Not the Upgrade

New platform packages include Edwin AI and Digital Experience at every tier, bringing operational signals, context, and governed action together under one licensing model.

LogicMonitor has announced new platform packages that make Edwin AI and LogicMonitor Digital Experience standard across all three tiers. Each package includes Synthetics and Internet Sonar, combining digital experience monitoring with AI-driven IT operations.

The LogicMonitor AI packages bring digital experience and internet health visibility together with operational intelligence. According to the company, this helps IT teams connect what users experience with underlying system signals. The approach supports LogicMonitor’s strategy for Autonomous IT, with AI capabilities included across its platform packages.

Garth Fort, chief product officer at LogicMonitor, said, “IT teams don’t need more separate observability tools with AI bolted on; they need a connected operating model.”

“Every package now brings LogicMonitor Envision, Digital Experience and Edwin AI together, with included allowances that scale by tier, so teams can start with connected visibility and advance toward governed automation at their own pace, with people in control.”

LogicMonitor AI Platform Packages: One Platform, Three Tiers

LogicMonitor introduced the Hybrid Unit and platform packages in September 2025. Hybrid Units provide a flexible way to measure monitoring across customers’ IT environments as they evolve.

Since the launch, LogicMonitor has sold more than 826,000 Hybrid Units. The company also reports that more than 90 per cent of new customers this year have selected platform pricing. These customers include enterprises and managed service providers worldwide.

The three platform tiers are LM Essentials, LM Advanced and LM Signature. Each includes LogicMonitor Envision, Digital Experience and Edwin AI, with allowances that increase by tier.

Edwin AI uses a shared AI Credit allowance for event intelligence, automation, AI agents and Model Context Protocol (MCP) access. LogicMonitor Digital Experience includes Synthetics and Internet Sonar, with Synthetics Points and storage allowances scaling by tier.

• LM Essentials: Provides AI assistance and visibility across hybrid infrastructure and online services to help teams resolve issues faster. It includes 20 AI Credits and 100 Synthetics Points per Hybrid Unit, with 120 days of Synthetics storage.
• LM Advanced: Provides AI insights and governed automation to support dependable services and daily IT operations. It includes 75 AI Credits and 250 Synthetics Points per Hybrid Unit, with 13 months of Synthetics storage.
• LM Signature: Supports service-centric operations and greater governed autonomy through AI to improve the reliability of always-on services. It includes 150 AI Credits and 500 Synthetics Points per Hybrid Unit, with three years of Synthetics storage.

The new packages are available from November 5, 2026. Further details are available at logicmonitor.com/pricing.

About LogicMonitor

LogicMonitor is an AI-first platform provider focused on Autonomous IT. Its platform brings together visibility across infrastructure, cloud, internet services and digital experiences, from users to application code. Powered by Edwin AI, the platform combines operational intelligence and automation. LogicMonitor says these capabilities help enterprises anticipate issues, eliminate blind spots and take automated action. The company also aims to help IT and business leaders reduce operational workloads, protect revenue, and accelerate innovation.

For more information, visit www.logicmonitor.com and the company’s blog, or follow LogicMonitor on LinkedIn, X, Facebook and YouTube.