Grounded in trusted customer profiles, Pér helps teams get answers, decide what to do next, and move approved decisions into enabled workflows. Tuesday 13 October, 2026 – Amperity has introduced the Amperity Pér AI Agent, designed to help businesses turn customer data into decisions and approved actions. The technology connects customer analysis, recommendations and existing business workflows within a governed…
Every digital service shapes how customers experience an organisation. Reliability, responsiveness and continuity affect whether a service works as expected. They also influence the trust customers place in the organisation delivering it. As a result, customer experience and technology control should not operate as separate priorities. Organisations need to consider customer outcomes when they make decisions about technology governance, providers…
JAX Tyres & Auto has launched JAX Inspect, a digital vehicle inspection platform that gives Australian customers photos, videos and clear vehicle health information during servicing. JAX Tyres & Auto has launched JAX Inspect, a new digital vehicle inspection platform designed to improve transparency and communication during vehicle servicing. JAX Inspect gives customers a comprehensive digital inspection report with photos,…
Trust has always played a central role in strong customer relationships. However, as more customer interactions move online, organisations must rethink how they earn and retain that trust. Cybersecurity and customer trust are now closely connected. Customers use confidential information to access online systems and rely on digital services for everyday interactions. In return, they expect organisations to protect their…
